Took my car to be appraised at Gunn Honda dealer in san antonio, tx.The appraisal was fair, but not enough for what i needed the money for.
So i took another car of mine, got it appraised and decided to sell to them. Because the car was in both my husband and my name, i had to go back another time, ok. Went back again, after some waiting and many coffees (all the sales people are very nice, open the door for you and offer coffee and water all the time...) gave them all keys, title, and we were called to sign the paperwork. In the mean time, they took the license plates off and the inspection sticker from the car.
After all that was done, the financial person put copies of the paperwork in an envelope and gave to us, saying: "all is set, here is your paperwork". We said, surprised, because we were still expecting to receive our payment....: "ok, and is our check inside the envelope as well??"
"Oh, you will get that in the mail in 2 to 3 weeks from now..." "Excuse me?", was our answer, very shocked as you can imagine, because nobody had told us about that little 'detail' in any of the 4 visits we did to the dealer.... After our obvious disappointment and irritation reaction with the situation, the rude appraisal person (Ryan something is his name) said to my husband: "I don't need you car that bad to have you yelling at me, sir, here is you title back, you can go to carmax if you want.", like he was doing us a big favor in buying our car... The sales person who conducted the whole transaction, mr.
francis macias, said "what did you expect? to be paid in cash??" No, mr. francis, we did expect a check, but not after 3 weeks!!
We obviously took all the paperwork back and will not ever step there again!
All we want is to be well informed about how a business is conducted and honestly we never heard of selling your car and have to wait up to 3 weeks to get paid!!Thank you so much Honda Gunn for wasting our time!!
Review about: Customer Service.